Privacy Policy
Effective Date: 13th Nov 2024
Orca Slicer values your privacy and is committed to protecting the data we collect. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Orca Slicer software, its website, and related services. By using our services, you agree to the terms outlined in this Privacy Policy.
Orca Slicer is a free, open-source 3D printing software created by SoftFever. Our goal is to enhance your 3D printing experience by offering features that optimize print quality and workflow. This Privacy Policy applies to all users of the Orca Slicer software, website, and any affiliated services provided by SoftFever.
Information We Collect
We collect information to improve Orca Slicer’s performance, provide technical support, and ensure compatibility across a range of devices. Here’s a breakdown of the types of information we gather:
Personal Information
We collect only minimal personal information and only when necessary:
- Contact Information: If you contact us for support or feedback, we may collect your email address and any other contact information you provide voluntarily.
- Account Information: If you create an account on our website (e.g., to access updates or forums), we may collect your username, email address, and password.
Usage Data
We collect technical data to help us understand how Orca Slicer is used and to improve functionality:
- Error Reports and Diagnostics: When you encounter issues with Orca Slicer, we may collect information related to the error, including software version, operating system, and crash logs.
- Device and System Information: We may collect details like operating system type and version, GPU compatibility, processor specifications, and other hardware details relevant to software performance.
Website and Cookies Data
When you visit the Orca Slicer website, we may collect information using cookies and other tracking technologies:
- Cookies: Cookies help us track user preferences, website analytics, and improve user experience. You can disable cookies in your browser settings; however, this may limit certain features on our site.
- Log Files: Our website collects standard log data (such as IP address, browser type, pages visited) to analyze trends and improve the site experience.
How We Use Your Information
Orca Slicer uses collected data solely to enhance our services, ensure smooth functionality, and provide necessary support. Here’s how we apply the data:
- Improvement of Services: Usage data helps us understand performance trends, fix bugs, and develop new features.
- Technical Support: Contact information and error reports allow us to respond to your inquiries and resolve issues effectively.
- Analytics and Research: We use anonymized data to conduct internal analysis, improve user experience, and understand which features are most valuable to our users.
- Security Enhancements: Collected data helps us monitor for suspicious activity and maintain a secure environment for all users.
Third-Party Integrations and Data Sharing
Orca Slicer integrates with third-party services to enhance the 3D printing experience. Here’s what you need to know about data sharing:
Third-Party Platforms
Orca Slicer may connect with external platforms such as:
- Obico: For remote 3D printer management, monitoring, and AI failure detection.
- OctoPrint and Klipper (Mainsail and Fluidd): For remote file transfers and printer control.
When you enable these integrations, relevant data may be shared with these platforms according to their privacy policies. You can review each platform’s privacy policy for specific data-handling practices.
Data Security in Integrations
Orca Slicer uses secure methods to connect with third-party services, including encryption where possible, and does not store personal authentication data on our servers.
Data Storage, Retention, and Security
We are committed to keeping your data safe and retaining it only as long as necessary for the intended purpose. Here’s how we approach data storage:
- Data Location: Orca Slicer primarily stores data locally on your device. Limited information may be sent to our servers if you contact us directly or use certain website features.
- Data Retention: We retain collected data only as long as necessary to fulfill its purpose. For example, we store contact information for support inquiries until the issue is resolved.
- Security Measures: Orca Slicer employs industry-standard practices to protect data, including encryption, secure data storage practices, and regular security assessments.
User Rights and Choices
We respect your rights to manage your information. Here are your options:
- Access Your Data: You may contact us to review the data we have collected about you, including support records or any account information.
- Correct or Update Information: If you find that any stored information is incorrect, you can request corrections.
- Delete Data: You have the right to request deletion of any data you’ve shared with us, subject to legal and business requirements.
- Manage Cookies and Tracking: You can manage website cookies in your browser settings, which may limit some features but will not affect your access to Orca Slicer software.
Children’s Privacy
Orca Slicer does not target or knowingly collect information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such data from our records.
Updates to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. All updates will be posted on this page with the effective date. We encourage you to review the Privacy Policy regularly to stay informed about our data-handling practices.
International Data Transfers
Orca Slicer is a global product, and data may be processed in any country where we or our partners operate. We comply with applicable legal requirements regarding the transfer of data across borders.
Contact Us
If you have questions, concerns, or wish to exercise any of your data rights, please contact us:
Email: [email protected]
We are committed to addressing any questions or issues you may have regarding our privacy practices and data handling.
Acknowledgment and Consent
By using Orca Slicer and its related services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.
This Privacy Policy applies solely to Orca Slicer and affiliated services. For any further assistance or details, please contact us. Thank you for choosing Orca Slicer to support your 3D printing projects.